Booking

Booking

BOOK YOUR STAY


For a quick check on availability, click on the 'Calendar' button...

We have moved our booking process to Sykes Cottages.  You can now check availability and pricing and book your holiday using the link below...

Sykes Cottages Booking Link Here

If you wish to obtain a competitive price and are happy to pay by bank transfer, please contact us using the details at the bottom of the page.

For direct bookings, a deposit of 20% of rental price is required to secure the booking. The balance is payable 4 weeks before arrival. Full payment is required if booking less than 4 weeks before your holiday.  Please note, in the event that you subsequently cancel your holiday and are eligible for a refund we will retain 1.4% to cover administration costs.

Please note, during peak periods we endeavour to operate bookings from Saturday to Saturday only. If you have alternative requirements, please contact us and we will try to meet your needs.  Bookings are for a minimum 3 nights (7 nights during peak periods).  We are not able to accept bookings less than 7 days before your arrival.

Remember prices are for the lodge - not per person..!


  • No smoking
  • No pets
  • No all male/female groups, i.e. stag/hen parties.
  • No unaccompanied under 18's.

FREQUENTLY ASKED QUESTIONS

Q.    When do I have to pay for my holiday?


A deposit of 20% of rental price is required to secure the booking. The balance is payable 4 weeks before arrival. Full payment is required if booking less than 4 weeks before your holiday. Bank transfers are preferred although cheques are accepted.



Q.     How do I access your lodge?


A welcome pack including directions, site plan etc. will be emailed to you on receipt of your balance payment.  On arrival at the Park Life Resorts site, you can collect your keys from the site reception.



Q.     Is the lodge suitable for wheelchair access?


Unfortunately not.  There are steps (about 14) from the allocated parking space to the lodge.


Terms & Conditions
1. Check in Between 17:00 and 23:00 - Check out by 10:00. 2. Children of all ages are welcome. 3. Pets are not allowed. 4. Smoking is allowed in some of the open air areas. 5. No stag and hen groups. 6. Parking for all guests is available on site and is free of charge.

Payment Conditions

A deposit of 20% of the stay is required. This deposit will be refunded if cancelled more than 28 days before arrival. Full booking balance must be paid 28 days before arrival. Please note, in the event that you subsequently cancel your holiday and are eligible for a refund we will retain 1.4% to cover administration costs.

Cancellation Conditions
If a booking is cancelled less than 14 days before arrival then a charge equal to 50% of the stay will be made.
If a booking is cancelled less than 28 days before arrival then a charge equal to 25% of the stay will be made.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

Covid

We want you to be able to book a stay at The Haven @Watermouth with confidence in these uncertain times. Our Covid policy allows you to look forward to your stay, with the knowledge that if your plans are interrupted due to the pandemic, you are protected.


You are covered for the following scenarios:

Closure of the resort

UK Government restrictions on non-essential travel

You are unable to travel due to isolation or local/national lockdown


If you can't take your holiday, simply contact us and you will have the following options:

Transfer your booking to new dates

Receive a full refund for your booking


If you choose to amend your stay to different dates, should your new stay be cheaper than your existing booking, we will refund the difference. If your new stay is more expensive you will need to pay the difference at the time of booking. Subject to availability of new dates.

If you choose to cancel your holiday, please contact us as soon as you can. Refunds can take up to 28 days to process.