Booking

Booking

BOOK YOUR STAY


For a quick check on availability, click on the 'Calendar' button...

Alternatively, check availability and prices using the 'Check Availability' link below; you can then go on to book your dates and pay the deposit using debit or credit card.  7 day bookings are discounted by 30% from standard day rates. (Please note, when completing your reservation, you have to select 1 lodge - this is a quirk of the software which is designed for hotels and guest houses with multiple rooms.)

A deposit of 20% of rental price is required to secure the booking. The balance is payable 4 weeks before arrival. Full payment is required if booking less than 4 weeks before your holiday.  Please note, in the event that you subsequently cancel your holiday and are eligible for a refund we will retain 1.4% to cover administration costs.

If you prefer to pay by bank transfer, please email or phone us  -  details at the bottom of the page.

Please note, during peak periods we endeavour to operate bookings from Saturday to Saturday only. If you have alternative requirements, please contact us and we will try to meet your needs.  Bookings are for a minimum 3 nights (7 nights during peak periods).  We are not able to accept bookings less than 7 days before your arrival.

Remember prices are for the lodge - not per person..!


  • No smoking
  • No pets
  • No all male/female groups, i.e. stag/hen parties.
  • No unaccompanied under 18's.

FREQUENTLY ASKED QUESTIONS

Q.    When do I have to pay for my holiday?


A deposit of 20% of rental price is required to secure the booking. The balance is payable 4 weeks before arrival. Full payment is required if booking less than 4 weeks before your holiday. Bank transfers are preferred although cheques are accepted.



Q.     How do I access your lodge?


A welcome pack including directions, site plan and key safe operation instructions will be emailed to you on receipt of your balance payment.  There is a key safe next to the entrance door of the lodge.  You will be sent the code for the key safe 1 week before your holiday.



Q.     Is the lodge suitable for wheelchair access?


Unfortunately not.  There are steps (about 14) from the allocated parking space to the lodge.



Q.     Can I pay by credit card?


We are able to take credit card payments.  If you use the 'check availability' button on the booking page, then you can instantly book your holiday and pay your deposit using credit or debit cards.  If you prefer not to enter your card details, please contact us using the details at the bottom of the page and we can accept card details by phone, or we can supply our bank details so you can make a BACS payment.


Q.     Are my card details safe?


Card payments are handled by international company Stripe. Extract from their website :-
Source:  https://stripe.com/gb/payments


COMPREHENSIVE SECURITY

    • Data security is of utmost importance to Stripe. We invest heavily in securing our infrastructure in close partnership with world-class security experts.
    • All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines.
    • Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure, and doesn’t share any credentials with Stripe’s primary services.


RIGOROUS COMPLIANCE

    • Stripe is certified to the highest industry standards and has obtained regulatory licenses around the world.
    • PCI DSS Level 1 certification
    • SSAE18/SOC 1 type 1 and type 2 and SSAE18/SOC 2 type 1 and type 2 reports
    • Money Transmitter Licenses across the US
    • AFSL in Australia, E-Money License in Europe, and registered MSB in Canada
    • PSD2 and Strong Customer Authentication (SCA) compliant


Terms & Conditions
1. Check in Between 17:00 and 23:00 - Check out by 10:00. 2. Children of all ages are welcome. 3. Pets are not allowed. 4. Smoking is allowed in some of the open air areas. 5. No stag and hen groups. 6. Parking for all guests is available on site and is free of charge.

Payment Conditions

A deposit of 20% of the stay is required. This deposit will be refunded if cancelled more than 28 days before arrival. Full booking balance must be paid 28 days before arrival. Please note, in the event that you subsequently cancel your holiday and are eligible for a refund we will retain 1.4% to cover administration costs.

Cancellation Conditions
If a booking is cancelled less than 14 days before arrival then a charge equal to 50% of the stay will be made.
If a booking is cancelled less than 28 days before arrival then a charge equal to 25% of the stay will be made.
In the event of a no show or booking reduction (after arrival date) the full cost of the booking is charged.

Covid

We want you to be able to book a stay at The Haven @Watermouth with confidence in these uncertain times. Our Covid policy allows you to look forward to your stay, with the knowledge that if your plans are interrupted due to the pandemic, you are protected.


You are covered for the following scenarios:

Closure of the resort

UK Government restrictions on non-essential travel

You are unable to travel due to isolation or local/national lockdown


If you can't take your holiday, simply contact us and you will have the following options:

Transfer your booking to new dates

Receive a full refund for your booking


If you choose to amend your stay to different dates, should your new stay be cheaper than your existing booking, we will refund the difference. If your new stay is more expensive you will need to pay the difference at the time of booking. Subject to availability of new dates.

If you choose to cancel your holiday, please contact us as soon as you can. Refunds can take up to 28 days to process.